I have had the misfortune of wasting ten hours of my life in the last month at the traffic Department (excl. the time spend for my Learner's License)
Allow me to elaborate. I made a booking via the wonderful Call Centre for my Driver's License. The test was to be taken in Springs. It was the month of Ramadaan. I was fasting. I waited three hours in a queue in order to make the payment. At the time, I thought that was bad.
Needless to say, due to idiocy and nerves on my part I did not get my license and was forced to call those kindly folk all over again for a new booking. The day I arrived to make my payment, I found the department closed and was informed that the system was down and that I would have to try again. I returned the next day. The queue snaked its way out of the building. At three o' clock, little pink slips were handed out to the first forty people and everyone else was sent home. These forty would be the first to be helped the following day. Knowing this, I arrived at ten the next morning. I was obliged to work my way through three serpentine queues. One for confirmation of the booking, one for an eye test and one for payment. I finished at half past four that day. And I was not the only one.
I have a few questions for our geniuses at the Department. Since I have a reference number sms'ed to my cell phone straight after I make my booking, why do I need to spend two hours in a queue for some harried employee to print out this page from their system? Would presenting this sms not suffice? Could this queue and the eye test queue not be combined. In fact, could all three queues not be combined into one Uber queue, where a person would take the printout straight to the testing folk and from there straight to a counter for payment?
Whether a person has come for a license renewal, learner's license or driver's they are all on the same snail. Is there no way of streamlining the system? Why spend a fortune on a state of the art system when you are too much of an idiot to use it effectively?
This brings me to my second point. In order to acquire a driver's license, the K53 system is employed. Today I did not get my license . I failed on points. For 'Observations'.
Tell me, -------, do you look out of the left passenger window, into the left side mirror, into the rear view mirror, into the right side mirror, and out of the right passenger window each time you move your car? Why put people to such pressure for preparing for an hour of their lives, using a system that they will never use again in their entire lives.
The real winners here are the Traffic Department - R170-00 each try - and the driving schools - between R350-00 and R500-00 each time you use their car for a test and R130-00 for each lesson.
So if you're really fed up with the system you pay someone and buy your license. Surely if the system made more sense and a license was not as difficult to get - honestly - as reaching the moon, fewer people would resort to corruption. Are we not creating a perfect breeding ground for greedy opportunism, corruption and countless other ills by being totally daft?
p.s. i sent this to a talk show host. Here's to hoping somethings comes of it...